Need to chat, call us on 1800 224 234
Need to chat, call us on 1800 224 234
Laseraid’s Service & Repairs team is built to keep your devices performing reliably with minimal disruption to your clinic. Through preventative maintenance, responsive repairs, and transparent service contracts, we help reduce downtime, control costs, and protect revenue.
With national coverage, experienced engineers, and a proactive service model, we support clinics with consistent uptime, not just emergency call-outs.
Laseraid offers a range of service plans to fit the unique needs of each clinic, ensuring that you receive the exact level of support you need to succeed.
Our service contracts are specifically designed for device owners who want the same high-calibre support as our subscription clients. From routine preventative maintenance to rapid-response on-site repairs and 24/7 phone assistance, you’re covered, so your clinic can operate with confidence, every single day.
Benefits:
For clinics that require occasional support, Laseraid offers quotable, on-demand service with transparent pricing. When you need expert repairs or maintenance without a full contract, our team of highly skilled engineers is ready to assist, providing the same quality care on an as-needed basis.
Benefits:
Whether you need ongoing support, tailored service contracts, or on-demand repairs, Laseraid is here to help. Our comprehensive service offerings, highly skilled team, and dedication to quality make us the trusted partner for aesthetic clinics across Australia and New Zealand.
| Feature / Inclusion |
Service contract
|
Pay-As-You-Go
|
|---|---|---|
| Engineer Response | Priority (within 48 hours) | Standard (2–3 business days) |
| Labour & Call-Out Fees | Included | Charged per visit |
| Parts | Parts included | Parts charged at retail price |
| Preventative Maintenance | Annual check included | Not included |
| Technical Support | Unlimited | Included |
| Software Updates | Included | Charged per update |
| Device Reporting | Included | Included |
| Cost Certainty | Fixed | Variable |
Need help with a device or repair? Our service team is ready to assist. Download the full comparison brochure to explore your service options.
Laseraid offers a full subscription + service package designed for clinics wanting new technology with zero hassle.
One simple weekly fee covers your device and all servicing* giving you predictable costs, reliable uptime, and complete peace of mind.
Laseraid’s Customer Service Team is the friendly, can-do crew you speak to whenever you call our office the team behind every answered call, processed order, scheduled engineer and replied-to email enquiry. Whether you’re seeking urgent device support, placing a consumables order, or needing to connect with another department, they’re always ready to jump in and help. Fast, warm and committed, this is the team that keeps your clinic moving and ensures you’re supported every step of the way.
Laseraid provides laser machine repair services across Australia and New Zealand, with technicians based in various parts of both countries. Our widespread network ensures fast response times for clinics in metropolitan and regional areas. Whether you need urgent laser machine repairs or routine aesthetic machine servicing, we have qualified engineers nearby, ready to assist.
For optimal performance and longevity, we recommend scheduling your aesthetic device repairs every 6 to 12 months, depending on usage. Regular machine service and maintenance can help prevent breakdowns, reduce downtime, and ensure your equipment remains safe and compliant. Preventative care is especially important for high-use systems like laser hair removal machines, which can wear down over time without proper upkeep.
Yes. Laseraid offers on-demand aesthetic device repair and servicing with transparent, quote-based pricing—no service contract required. This option is ideal for clinics needing one-off laser machine repairs or urgent support without ongoing commitments. You still get access to our expert team and quick turnaround times, ensuring minimal disruption to your business.
If you’re unsure of the issue, simply fill in our enquiry form or call 0800 44 88 92. Our service team will assess the situation and arrange a diagnostic evaluation. Whether it’s a full unit or a component like a handpiece, our machine repair service includes a comprehensive approach to identifying and resolving issues. Even if it’s a laser hair machine repair, our engineers are trained to pinpoint problems quickly and recommend the best course of action.
Ready to learn more about our service options? Get in touch with us to discuss a solution that fits your clinic’s needs:
Laseraid will be closed from December 22nd to January 8th. For service queries during this time, email service@laseraid.com.au or call 1800 224 234 (select option 2). For general device or account enquiries, email enquiries@laseraid.com.au. We'll get back to you when we return on January 8th.
For online store queries, email orders@laseraid.com.au.
